호텔 몬테라 플라자

I had send a request for upper floor room, specifically for a very needed quiet room for excellent sleeping quality. the rooms are spacious and the bathrooms are very good, good lighting in bathroom and sink is separately from WC. The breakfast is good with excellent coffee, the barman is kind, and professional, although he seemed to be constantly on his own in charge of the entire bar and is rushed of his feet, we waited 45min for a cup of tea in the afternoon, it wasn't his fault, he was just rushed off his feet on his own for the whole cafeteria and outdoor bar. The reception staff is helpful, and we were happy to be able to leave our cases at the reception for storage till departure. good parking at the hotel. Disliked · We did not get our requested upper floor room, although there were a lot of spare rooms free. The second floor is stinking of cigarette smoke ! even our room was still smelling of an ashtray even though it was clean. There is even a sign hanging up on the second floor that smoking is allowed ! crazy, so why did we not get a choice to stay on a NON-SMOKING floor ??The room was fairy hot and while we enjoyed the fresh breeze through the balcony door , the traffic noise was awful! all day + all night sadly . The double bed is very small if your partner is over six foot or more that 1.80m, better off booking 2 single beds . So unfortunately we had an awful night sleep. Our "double" room was clearly catered for single use, as there was only 1 seat inside and 1 seat outside.. maybe hence the smaller double bed.. only 1 pillow was available in the room, but after finding a friendly cleaning lady, she helped us by giving 2 more. We were booking this hotel for pool relaxation and sunbathing too and were told upon arrival that the POOL IS CLOSED TILL JUNE 2023! This was never mentioned while booking and certainly a surprise while temperatures are over 25C. the main problem for us is the fact that we did not get the room we booked , paid and asked politely for, hence a bad night sleep and sick of cigarette smoke .

Buenas tardes. No quiero generalizar al resto de servicios que ofrece el hotel pero la graduación que se celebró ayer día 18 de junio, 2025, del IES Sierra Luna, puso de manifiesto las malas condiciones del aire acondicionado para dar respuesta a la multitud de alumnado, profesorado y familiares que se congregó allí. El calor era insoportable y la ventilación inexistente. Me plantea la duda de si es el lugar adecuado para celebrar otro tipo de actos tipo bodas, bautizos o comuniones. No suelo poner reseñas negativas pero reflejo el malestar de todo el grupo de padres que ocupaba la zona en la que me senté. Mis hijos pasaron un calor tremendo con los trajes de chaqueta, al igual que el resto de compañeros.