아마드리아 파크 자코브

I have stayed here several times with my family in the past few years and we are happy to return to the Hotel Jakov. I would like to single out the professional staff who have shown how much they value their guests during each of our stays. In short - great hotel, professional and friendly staff, beautiful nature and landscaping around the hotel with additional facilities such as an aqua park for a complete vacation.

Welcome: When we arrived, we had to wait at least 45 minutes until we could check in. After a long journey(with two small hungry children), we did not need an extensive check in and therefore I think we did not have a good idea of what facilities were available. Breakfast Waiting times: -You have to fight for a table, even during times when it was indicated it would be quiet. -At one times, 3 of the 4 coffee machines were out of order. -A long queue for ‘lemonade’? No fresh juice, or, say, fresh mint or ginger for tea. -We missed out on scrambled eggs and croissants. Of course, some items may run out, however, these are the essentials of a breakfast should be available at all times. Especially since when you lose your spot from the row you have to start from the beginning again. Assortment: -Little to no variety except the fruit which was very good. Breakfast general: -We tried our best to say good morning to staff behind the buffets however we were not given a glimpse.We feel it is important to pass on to our children that you should treat someone with respect at all times but especially in the case of employees who work hard to provide service. -We saw many guests shoving pancakes, yoghurt drinks and fruit in their bags to be eaten by the pool in the afternoon. -We saw a manager making a couple of waitresses very inappropriately put them to work. -During breakfast, plates or bowls were not taken out so many tables were very messy. -Lots of unnecessary disposables being used. Bar: Also long queues and I wanted to thank the lady behind the pool bar for the drinks made. I didn't get the chance to do that, I found this really rude. The drinks were firmly at the price. Which is fine when served in a luxurious manner. However, there was no consistency in the drinks served, one time a lot the other time little, then in a glass and then from a plastic cup. Tap water that was offered was also empty at many times. Swimming pool: We found it very disappointing that there was not 1 slide present. Of course in the water park which as a hotel guest you don't even have access to there were many. But the website gives you the impression that there are plenty of opportunities to slide which is not so. In the small pool, I fell down because it was extremely slippery, leaving a bruise on my leg. I later saw others slip here too. One day, we arrived at the pool at 4:30 PM and were informed that there were no towels available. When I inquired if there might be towels at the other hotel, I was told to "try and see." I was quite frustrated, as this does not seem very service-oriented. I asked to speak with the manager, but their whereabouts were unknown. Additionally, many of the towels provided had yellow stains and/or holes. While there were plenty of sunbeds, there were far from enough umbrellas (many of which were also damaged) or shaded areas. Many guests place their towels down before breakfast, so if you arrive at the pool around 11 AM, you're left withou